KB38915: Employee Performance by Make Busy/DND reports do not support over midnight (5.7 GA)
ACD Hotdesking using the MiContact Center Softphone (3300, Hot Desking, Hotdesking, License, Licensing, MCD, PBX, Softphone)
IVR - How to use the Subroutine activity (Howto, IVR, Subroutine, VWM)
HowTo - 7.0, Set up a signature in MCC. (7.0, atlantic, email, e-mail, Ignite, MCC, Multimedia, Multimedia Contact Center, Signature)
Hot Desking agents cannot logon through Softphone when extensions reside on alternate PBX (agent, controller, controllers, different, extension, PBX, PhoneSet Manager, PSM, softphone)
How to find the SQL database files (database, Express, Management Studio, Path, SQL)
5.10 - Ignite client displays invalid characters instead of English (Lync / Ignite)
The MiCC Release Cycle: How to indentify what is included in an update
7.0 - How to access a web service (7.0, activity, Atlantic, Execute, REST, UPiQ, web service, workflow)
IVR - CallEstablished event received while phone is in ringing state (3300, IVR, VWM)
HowTo: Configure and log into a General Business Hot Desking User in Contact Center Client (configure, extension, external, general business hot desking, hot desking user, how to, howto, user)
HowTo: Configure callbacks to adjust dialing rules. (change, custom, dialing, digit, HowTo, pattern, plan)
7.0 IVR - Example Workflow: Get the Weather (7.0, Atlantic, Call Flow, Callflow, Example, Example Workflow, How To, HowTo, Work Flow, Workflow)
7.0 - IVR Performance Improvements and Best Practices (Atlantic, best practices, improvement, IVR, performance, VWM)
7.0 IVR - Example Workflow: Get the Weather (7.0, Atlantic, Call Flow, Callflow, Example, Example Workflow, How To, HowTo, Work Flow, Workflow)
HowTo: Configure and log into a General Business Hot Desking User in Contact Center Client (configure, extension, external, general business hot desking, hot desking user, how to, howto, user)
AGP - How to Guide (AGP, how to, howto)
MiCC for Lync – CCC Agent State Monitor shows an agent's Lync presence as "Unknown" (agent, CCC, contact Center Client, lync, monitor, real time, real-time, state)
Mitel MiCC Integration Guide : Knowledge Base
HowTo: Grouping conditions in IVR (AND, condition, conditions, group, grouping, How to, HowTo, OR)
5.8 - YSE - Advanced Supervisor vs Premium Supervisor License (5.8 GA, 5.8 GA FP1)
HOWTO: IVR - Returning multiple results with a query (HOWTO, IVR, multiple results, query)
MiCC for Lync: YourSite Explorer generates fatal error on opening – “Unhandled exception System.NullReferenceException: Object reference not set to an instance of an object.” (blank, ccmweb, exception, fatal, fatal error, language, Lync,
Mitel MiCC Integration Guide : Knowledge Base
